Digital Banking & CX

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The Evolution Of Traditional Banking Obstacles, Shifting Consumer Preferences And Increasing Competition Are Creating New Challenges For Banks. As Banks Brace for A new wave Of Digital Disruption, They Need to Adopt Technology to Improve Customer Experience and Future-Proof Their Business Models. This Masterclass Will Help The Participants To Understand The Changing Face Of The Banking Industry And Be Prepared For The Challenges That Lie Ahead.

  • Examine the latest Digital Banking Trends from around the world, and the impact of Technology Innovations on Banking.
  • Learn the importance of Disruptive Technology in the race to provide value to end-users and how competition from non-banks, start-ups & the “platform fiction” of Business and Digital is changing customer behaviours.
  • Review case studies from the Digital Banking Strategies of highly innovative banks from around the world.
  • Examine why working with FinTechs and startups is so important & how do banks & financial institutions respond to recent Innovations in the Banking sector.
  • Gain insights into how to shift Technology from ‘Banking Platform’ to ‘Strategic Partner’ with real-world examples, lessons and case studies from banks from around the world.
  • Learn what new entrants from non-banks are offering to customers and how FinTechs are transforming the customer experience in Banking.
  • Why lead indicators among Millennials, Segments & Remote Channels are the key to profitable growth in Digital channels.
  • How Innovation and Digital Banking has changed customer behaviour in the absence of face-to-face interaction.
  • Why the ‘Art of the Possible’ enables banks to embrace Digital Transformation and Innovation.
  • Understand the reason why Banks are keen to embrace tools such as ‘Design Thinking’ and ‘Agile’ methods to re-imagine their role in the world of Digital Banking.
  • Get versed in why Design Thinking and methodology is so versatile and why it is embraced in many Innovative Banks.
  • Understand the benefits of developing an Action-oriented culture, and why an experimental approach leads to more outcomes and less documents.
  • How prototyping creates a bias towards action, with less talk and more ‘doing’ and in the process, becoming more productive with better insights.
  • Heads/Senior Professionals in Retail Banking
  • Heads/Senior Professionals in Mobile/Digital Banking
  • Heads of Business Units
  • Heads/Senior Professionals in Product Development/Strategy
  • Customer Experience and Transformation Professionals
  • Senior Professionals within Fintech Firms
  • IT and Data Analytics Professionals
  • Sales Professionals

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Overview

The Evolution Of Traditional Banking Obstacles, Shifting Consumer Preferences And Increasing Competition Are Creating New Challenges For Banks. As Banks Brace for A new wave Of Digital Disruption, They Need to Adopt Technology to Improve Customer Experience and Future-Proof Their Business Models. This Masterclass Will Help The Participants To Understand The Changing Face Of The Banking Industry And Be Prepared For The Challenges That Lie Ahead.

Benefits
  • Examine the latest Digital Banking Trends from around the world, and the impact of Technology Innovations on Banking.
  • Learn the importance of Disruptive Technology in the race to provide value to end-users and how competition from non-banks, start-ups & the “platform fiction” of Business and Digital is changing customer behaviours.
  • Review case studies from the Digital Banking Strategies of highly innovative banks from around the world.
  • Examine why working with FinTechs and startups is so important & how do banks & financial institutions respond to recent Innovations in the Banking sector.
  • Gain insights into how to shift Technology from ‘Banking Platform’ to ‘Strategic Partner’ with real-world examples, lessons and case studies from banks from around the world.
  • Learn what new entrants from non-banks are offering to customers and how FinTechs are transforming the customer experience in Banking.
  • Why lead indicators among Millennials, Segments & Remote Channels are the key to profitable growth in Digital channels.
  • How Innovation and Digital Banking has changed customer behaviour in the absence of face-to-face interaction.
  • Why the ‘Art of the Possible’ enables banks to embrace Digital Transformation and Innovation.
  • Understand the reason why Banks are keen to embrace tools such as ‘Design Thinking’ and ‘Agile’ methods to re-imagine their role in the world of Digital Banking.
  • Get versed in why Design Thinking and methodology is so versatile and why it is embraced in many Innovative Banks.
  • Understand the benefits of developing an Action-oriented culture, and why an experimental approach leads to more outcomes and less documents.
  • How prototyping creates a bias towards action, with less talk and more ‘doing’ and in the process, becoming more productive with better insights.
Who Should Attend
  • Heads/Senior Professionals in Retail Banking
  • Heads/Senior Professionals in Mobile/Digital Banking
  • Heads of Business Units
  • Heads/Senior Professionals in Product Development/Strategy
  • Customer Experience and Transformation Professionals
  • Senior Professionals within Fintech Firms
  • IT and Data Analytics Professionals
  • Sales Professionals
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Panel 1
Are we Future-Ready
Panel 2
Technology Innovations and Digital Banking SESSION trends. Building a Case for Innovation
Panel 3
Growth Through Innovation - The Tech
Panel 4
The New Game-Changing Digital SESSION Banking Strategy
Panel 5
Customer Centricity & Experience: The New Battle Ground
Panel 6
How Do Banks Remain Relevant?
Panel 7
Mobile Payments/Wallets
Panel 8
Data Analytics, Big Data & Artificial Intelligence
Panel 9
UI, UX & Designing Great Digital Experiences
Panel 10
People, Leadership & Change